[{"data":1,"prerenderedAt":257},["ShallowReactive",2],{"help-\u002Fhelp\u002Fstore-orders":3,"help-related-\u002Fhelp\u002Fstore-orders":233},{"id":4,"title":5,"body":6,"category":221,"description":222,"extension":223,"meta":224,"navigation":225,"order":226,"path":227,"product":228,"seo":229,"stem":230,"updated":231,"__hash__":232},"help\u002Fhelp\u002Fstore-orders.md","Store orders",{"type":7,"value":8,"toc":211},"minimark",[9,18,23,43,46,50,85,89,97,101,104,157,167,174,177,181,193,197,200],[10,11,12,13,17],"p",{},"Every paid order from your online store is emailed to you and listed on your ",[14,15,16],"strong",{},"Store"," screen. From there you mark it ready for pickup or shipped, and the customer gets an email.",[19,20,22],"h2",{"id":21},"when-an-order-comes-in","When an order comes in",[24,25,26,33],"ul",{},[27,28,29,32],"li",{},[14,30,31],{},"You"," get an email called \"New order #1001\", with what they bought (with their choices, extras and answers in full), the totals, the customer's name, email and phone, how they're getting it (pickup, the shipping address or files to download), the day it's due if you make it to order, and their answer to your checkout question. Reply to that email to write to the customer.",[27,34,35,38,39,42],{},[14,36,37],{},"The customer"," gets a confirmation with the order number, what they bought, the totals and, for pickup, your ",[14,40,41],{},"Pickup details",". For things you make to order or send as files, it links to their order page. Stripe also emails them a receipt.",[10,44,45],{},"Order numbers count up from 1001 for each site, so you can talk about \"order 1004\" with a customer.",[19,47,49],{"id":48},"see-your-orders","See your orders",[51,52,53,59,78],"ol",{},[27,54,55,56,58],{},"In your editor, click ",[14,57,16],{}," in the sidebar. The number next to it is how many orders are new.",[27,60,61,62,65,66,69,70,73,74,77],{},"Scroll to ",[14,63,64],{},"Orders",". Pick ",[14,67,68],{},"To do"," (new, in progress, proof sent, approved and ready for pickup), ",[14,71,72],{},"Finished"," or ",[14,75,76],{},"All",".",[27,79,80,81,84],{},"Click an order to open it. You'll see the items and totals, the customer's email and phone (click to email or call them), how they're getting it, and ",[14,82,83],{},"Their note"," if they answered your checkout question.",[19,86,88],{"id":87},"orders-you-make-or-send-as-files","Orders you make or send as files",[10,90,91,92,77],{},"Orders for things you make to order show the day they're due and the customer's answers. Open one to send a proof or the finished files: see ",[93,94,96],"a",{"href":95},"\u002Fhelp\u002Fmade-to-order","Made to order and files to download",[19,98,100],{"id":99},"mark-an-order-ready-or-shipped","Mark an order ready or shipped",[10,102,103],{},"Open the order, then:",[24,105,106,119,131,141],{},[27,107,108,111,112,115,116,77],{},[14,109,110],{},"Pickup orders:"," when it's ready, click ",[14,113,114],{},"Ready for pickup",". When they've collected it, click ",[14,117,118],{},"Picked up",[27,120,121,124,125,128,129,77],{},[14,122,123],{},"Shipped orders:"," when you've sent it, click ",[14,126,127],{},"Mark shipped",". It moves to ",[14,130,72],{},[27,132,133,136,137,140],{},[14,134,135],{},"Nothing to deliver"," (gift cards, classes): click ",[14,138,139],{},"Done"," when it's taken care of.",[27,142,143,146,147,150,151,154,155,77],{},[14,144,145],{},"Files to download:"," an order of only a product's own files is ",[14,148,149],{},"Delivered"," as soon as they pay, with nothing to do. For files you make for each customer, send them from ",[14,152,153],{},"Making it",": see ",[93,156,96],{"href":95},[10,158,159,160,163,164,166],{},"Leave ",[14,161,162],{},"Email the customer"," ticked to tell them. \"Ready for pickup\" sends \"Your order #1001 is ready for pickup\", with your ",[14,165,41],{},". \"Mark shipped\" sends \"Your order #1001 has shipped\". Untick it if you've already told them another way.",[10,168,169,170,173],{},"Clicked the wrong one? ",[14,171,172],{},"Move back to new"," puts the order back. No email goes out for that.",[10,175,176],{},"To add a tracking number, reply to the customer's order email from your own email program.",[19,178,180],{"id":179},"refunds","Refunds",[10,182,183,184,188,189,192],{},"Refunds are made in your Stripe dashboard. See ",[93,185,187],{"href":186},"\u002Fhelp\u002Fconnect-stripe#refund-an-order","Connect Stripe",". When an order is refunded in full, it's marked ",[14,190,191],{},"Refunded"," here, and it can't be changed after that. For a partial refund, the order stays as it is.",[19,194,196],{"id":195},"orders-from-your-spanish-pages","Orders from your Spanish pages",[10,198,199],{},"Orders placed on your Spanish pages say \"Ordered from the Spanish pages\". Product names are in Spanish if you translated them. The customer's emails are in Spanish.",[10,201,202,203,207,208,77],{},"Related: ",[93,204,206],{"href":205},"\u002Fhelp\u002Fonline-store","Sell products with the online store",", ",[93,209,187],{"href":210},"\u002Fhelp\u002Fconnect-stripe",{"title":212,"searchDepth":213,"depth":213,"links":214},"",2,[215,216,217,218,219,220],{"id":21,"depth":213,"text":22},{"id":48,"depth":213,"text":49},{"id":87,"depth":213,"text":88},{"id":99,"depth":213,"text":100},{"id":179,"depth":213,"text":180},{"id":195,"depth":213,"text":196},"Integrations","See every order, mark it ready for pickup or shipped, and know which emails you and your customers get.","md",{},true,123,"\u002Fhelp\u002Fstore-orders","sites",{"title":5,"description":222},"help\u002Fstore-orders",null,"JBJGflGSoYLesgDqKDJkRAkP_3qw7CYKBGLaWD8rQtg",[234,237,240,243,246,249,250,251,254],{"path":235,"title":236},"\u002Fhelp\u002Fadd-a-video","Add a video",{"path":238,"title":239},"\u002Fhelp\u002Fadd-audio","Add a podcast or audio",{"path":241,"title":242},"\u002Fhelp\u002Fadd-social-posts","Show Facebook and Instagram posts",{"path":244,"title":245},"\u002Fhelp\u002Fadd-embed-code","Add embed code, or write your own",{"path":247,"title":248},"\u002Fhelp\u002Fconnect-booking","Connect a booking calendar",{"path":205,"title":206},{"path":95,"title":96},{"path":252,"title":253},"\u002Fhelp\u002Fonline-ordering","Add online ordering buttons",{"path":255,"title":256},"\u002Fhelp\u002Fsite-services","Visitor stats and site services",1793984124773]