[{"data":1,"prerenderedAt":511},["ShallowReactive",2],{"help-\u002Fhelp\u002Fplans-and-billing":3,"help-related-\u002Fhelp\u002Fplans-and-billing":492},{"id":4,"title":5,"body":6,"category":480,"description":481,"extension":482,"meta":483,"navigation":484,"order":485,"path":486,"product":487,"seo":488,"stem":489,"updated":490,"__hash__":491},"help\u002Fhelp\u002Fplans-and-billing.md","Plans, billing and credits",{"type":7,"value":8,"toc":468},"minimark",[9,26,31,34,77,80,88,107,111,114,174,184,191,195,208,216,220,263,266,273,276,279,300,303,319,326,330,347,359,363,380,398,401,418,450,457],[10,11,12,13,16,17,21,22,25],"p",{},"You pay for ",[14,15],"brand-name",{}," in two ways: a ",[18,19,20],"strong",{},"plan"," that keeps your website running, and prepaid ",[18,23,24],{},"credits"," for the extra work you ask for. Payments go through Stripe, our payment processor. We never see or store your card number.",[27,28,30],"h2",{"id":29},"launch-your-site","Launch your site",[10,32,33],{},"Your plan starts when you launch your site, not when you sign up.",[35,36,37,41,63,74],"ol",{},[38,39,40],"li",{},"When your free preview is ready, we email you a link. Open it and sign in with the same email address.",[38,42,43,44,46,47,50,51,54,55,58,59,62],{},"On ",[18,45,30],{},", compare ",[18,48,49],{},"Month to month"," and ",[18,52,53],{},"Yearly"," (marked ",[18,56,57],{},"Save $48 a year","). For a converted site, each shows what you pay ",[18,60,61],{},"Today",".",[38,64,65,66,69,70,73],{},"Click ",[18,67,68],{},"Choose month to month"," or ",[18,71,72],{},"Choose yearly",", and pay on the secure Stripe page.",[38,75,76],{},"You come back to your dashboard. We set up your site and email you when it’s live, with the steps to connect your domain.",[10,78,79],{},"If we converted your current website and you choose the yearly plan, launching is free. On the monthly plan, a one-time $49 conversion fee is part of the same payment. It covers up to 25 pages; a bigger site can have the rest written first, for a one-time price shown on the launch page that comes off the fee. Guided setup (for businesses with no website yet) never has a conversion fee.",[10,81,82,83,62],{},"If you'd rather host a converted site yourself, you can skip the plan and buy its files for a one-time $149 instead of launching. It isn't charged to anyone who launches: with a site on a plan, downloading it is free. See ",[84,85,87],"a",{"href":86},"\u002Fhelp\u002Fleaving-us#download-a-converted-site-without-launching","Download a converted site without launching",[10,89,90,91,94,95,98,99,50,103,62],{},"To start the site with Business or add-ons, tick them under ",[18,92,93],{},"Business and add-ons"," before you choose. If you set up your site with guided setup, the add-ons you picked are already ticked, with ",[18,96,97],{},"Business"," if it costs less than those add-ons on their own. The prices on the cards include them. Add-ons are billed every month on either plan: on the yearly plan, the first month's add-ons are charged to the same card right after checkout, then monthly. See ",[84,100,102],{"href":101},"\u002Fhelp\u002Fbusiness-plan","The Business plan",[84,104,106],{"href":105},"\u002Fhelp\u002Fadd-ons","Add-ons",[27,108,110],{"id":109},"launch-another-site","Launch another site",[10,112,113],{},"One plan covers every site on your account. Each site adds the plan’s price: $12 a month on the monthly plan, or $96 a year on the yearly plan.",[35,115,116,149,157,167],{},[38,117,118,119,122,123,126,127,130,131,134,135,69,138,141,142,144,145,148],{},"In your dashboard, open ",[18,120,121],{},"Sites"," and look under ",[18,124,125],{},"Add another site",". (With several businesses, ",[18,128,129],{},"Overview"," has ",[18,132,133],{},"Add another business",".) Click ",[18,136,137],{},"Convert my website",[18,139,140],{},"Start from scratch",", and keep the email address you sign in with. When the free preview is ready, we email you, and ",[18,143,121],{}," shows it with a ",[18,146,147],{},"Launch it"," button.",[38,150,151,153,154,156],{},[18,152,30],{}," shows what you pay today: the new site from today until your plan renews, plus the one-time $49 conversion fee if you’re on the monthly plan and we converted a website. Under ",[18,155,93],{},", tick what the new site should start with. Business is charged when the site is added, for the rest of your plan’s month or year. Add-ons are billed monthly from today.",[38,158,65,159,162,163,166],{},[18,160,161],{},"Pay … and launch"," (the button shows the amount, or says ",[18,164,165],{},"Launch this site"," when there’s nothing to pay). We charge the card your plan uses, so there’s no Stripe page this time.",[38,168,169,170,173],{},"We set up the new site and email you when it’s live. From your next renewal, your plan’s price covers all your sites. ",[18,171,172],{},"Billing"," shows the total.",[10,175,176,177,179,180,183],{},"If your last payment didn’t go through, or your plan is set to end, the page says so. Fix that under ",[18,178,172],{}," › ",[18,181,182],{},"Manage billing"," first.",[10,185,186,187,62],{},"To stop paying for one site and keep the others, see ",[84,188,190],{"href":189},"#cancel-one-site","Cancel one site",[27,192,194],{"id":193},"monthly-or-yearly","Monthly or yearly",[196,197,198,203],"ul",{},[38,199,200,202],{},[18,201,49],{}," is $12 a month for each site. There’s no contract: cancel any time.",[38,204,205,207],{},[18,206,53],{}," is $96 a year for each site, which works out to $8 a month and saves $48. Launching a converted site on the yearly plan is free.",[10,209,210,211,215],{},"Both include the same features. See ",[84,212,214],{"href":213},"\u002Fpricing","pricing"," for everything that’s in the plan.",[27,217,219],{"id":218},"change-your-card-plan-or-billing-details","Change your card, plan or billing details",[35,221,222,226,231,260],{},[38,223,118,224,62],{},[18,225,172],{},[38,227,65,228,230],{},[18,229,182],{},". A secure Stripe page opens.",[38,232,233,234],{},"There you can:\n",[196,235,236,242,248,254],{},[38,237,238,239],{},"change or add a card under ",[18,240,241],{},"Payment methods",[38,243,244,245],{},"switch between monthly and yearly with ",[18,246,247],{},"Update subscription",[38,249,250,251],{},"change the name, email and address on your invoices with ",[18,252,253],{},"Update information",[38,255,256,257],{},"download past invoices under ",[18,258,259],{},"Invoice history",[38,261,262],{},"When you’re done, click the back link at the top left to return to your dashboard.",[10,264,265],{},"When you switch plans, Stripe charges or credits you the difference for the rest of your current period.",[10,267,268,269,62],{},"Only the account’s owners can change billing, add credits, launch a site, turn add-ons on or off, download a site or cancel one. Developers and editors see the plan but can’t change it. See ",[84,270,272],{"href":271},"\u002Fhelp\u002Fteam-and-access","Your team and who has access",[27,274,190],{"id":275},"cancel-one-site",[10,277,278],{},"When you have more than one site, you can stop paying for one and keep the others.",[35,280,281,289,296],{},[38,282,118,283,285,286,62],{},[18,284,121],{},", then ",[18,287,288],{},"Plan and add-ons",[38,290,291,292,295],{},"At the bottom, click ",[18,293,294],{},"Cancel this site",". The page shows the date it goes offline and what your plan costs after that.",[38,297,65,298,62],{},[18,299,294],{},[10,301,302],{},"The site stays live until your plan renews, because it’s paid for until then. Nothing is refunded. On that date it goes offline: its address and domain stop working, and so do its editor, forms and online store. From then on, your plan charges for your other sites only. We keep a copy of the site for a year in case you want it back.",[10,304,305,306,309,310,312,313,315,316,318],{},"Changed your mind? Before that date, click ",[18,307,308],{},"Keep this site"," on the site's card in ",[18,311,121],{}," (or at the bottom of ",[18,314,288],{},"), then ",[18,317,308],{}," again. Nothing is charged today, and your plan pays for it again from its next renewal.",[10,320,321,322,325],{},"If it’s the only site on your plan, canceling it cancels your plan: ",[18,323,324],{},"Cancel my plan"," opens the same Stripe page as below.",[27,327,329],{"id":328},"cancel-your-plan","Cancel your plan",[35,331,332,339],{},[38,333,334,335,285,337,62],{},"Open ",[18,336,172],{},[18,338,182],{},[38,340,65,341,285,344,346],{},[18,342,343],{},"Cancel subscription",[18,345,343],{}," again to confirm. You can tell us why you’re leaving, or skip that.",[10,348,349,350,352,353,355,356,62],{},"Canceling ends the plan for every site on your account. Your sites stay live until the end of the period you’ve paid for: the end of the month on a monthly plan, or the end of the year on a yearly plan. Then they go offline. ",[18,351,172],{}," shows the date. Changed your mind before then? Open ",[18,354,182],{}," again and click ",[18,357,358],{},"Don’t cancel subscription",[27,360,362],{"id":361},"if-a-payment-fails","If a payment fails",[10,364,365,366,368,369,372,373,376,377,379],{},"If we can’t charge your card for a renewal, we email you, and ",[18,367,172],{}," shows ",[18,370,371],{},"We couldn’t charge your card on …"," with a ",[18,374,375],{},"Payment due"," label. Your site stays live while Stripe tries the card again over the next few days. Open ",[18,378,182],{}," and update your card to fix it.",[10,381,382,383,385,386,389,390,69,392,394,395,62],{},"If your plan has ended, ",[18,384,172],{}," says ",[18,387,388],{},"Your plan ended on …"," and shows the plans again. Click ",[18,391,68],{},[18,393,72],{}," to start a new one. To find an old invoice, click ",[18,396,397],{},"See past invoices",[27,399,400],{"id":24},"Credits",[10,402,403,404,407,408,412,413,417],{},"Credits pay for ",[84,405,406],{"href":213},"AI changes and work requests",", for ",[84,409,411],{"href":410},"\u002Fhelp\u002Fedit-text-and-photos#make-a-picture-with-ai","AI pictures"," after your 5 free ones each month, and for ",[84,414,416],{"href":415},"\u002Fhelp\u002Fadd-embed-code#have-ai-write-it","code AI writes"," in an Embed code section ($0.25 a write). Changes you make yourself in the editor are always free, so you only need credits when you ask for one of those.",[35,419,420,424,444],{},[38,421,118,422,62],{},[18,423,400],{},[38,425,426,427,430,431,434,435,434,438,69,441,62],{},"Under ",[18,428,429],{},"Add credits",", click ",[18,432,433],{},"Add $10",", ",[18,436,437],{},"Add $20",[18,439,440],{},"Add $50",[18,442,443],{},"Add $100",[38,445,446,447,449],{},"Pay on the secure Stripe page. You come back to ",[18,448,400],{},", and the new balance shows at once.",[10,451,452,453,456],{},"Every top-up and every charge is listed under ",[18,454,455],{},"Activity"," on the same page. You always see the price of an AI change or a work request before you approve it.",[10,458,459,460,463,464,62],{},"Credits don’t expire while you have an account. If you close your account, the credits you bought and haven’t used are refunded when you ask within 30 days: email ",[461,462],"support-email",{},". See ",[84,465,467],{"href":466},"\u002Fterms#credits-ai-changes-and-work-requests","our terms",{"title":469,"searchDepth":470,"depth":470,"links":471},"",2,[472,473,474,475,476,477,478,479],{"id":29,"depth":470,"text":30},{"id":109,"depth":470,"text":110},{"id":193,"depth":470,"text":194},{"id":218,"depth":470,"text":219},{"id":275,"depth":470,"text":190},{"id":328,"depth":470,"text":329},{"id":361,"depth":470,"text":362},{"id":24,"depth":470,"text":400},"Account & billing","Launch your site, add another site to your plan or cancel one, choose yearly or monthly, buy credits, change your card, and cancel.","md",{},true,10,"\u002Fhelp\u002Fplans-and-billing","account",{"title":5,"description":481},"help\u002Fplans-and-billing",null,"43XrVkxnNx4D3DIgM4TEqKaqxnTVeksNoEjQVTm1Y4U",[493,496,497,500,503,504,507,508],{"path":494,"title":495},"\u002Fhelp\u002Fget-help","Get help",{"path":271,"title":272},{"path":498,"title":499},"\u002Fhelp\u002Fconnect-google","Connect Gmail and Google Drive",{"path":501,"title":502},"\u002Fhelp\u002Fwebhooks","Send new messages, bookings and orders to your own tools",{"path":101,"title":102},{"path":505,"title":506},"\u002Fhelp\u002Fmove-a-business","Move a business to another account",{"path":105,"title":106},{"path":509,"title":510},"\u002Fhelp\u002Fleaving-us","Taking your site with you",1794015236143]