[{"data":1,"prerenderedAt":294},["ShallowReactive",2],{"help-\u002Fhelp\u002Fget-help":3,"help-related-\u002Fhelp\u002Fget-help":269},{"id":4,"title":5,"body":6,"category":257,"description":258,"extension":259,"meta":260,"navigation":261,"order":262,"path":263,"product":264,"seo":265,"stem":266,"updated":267,"__hash__":268},"help\u002Fhelp\u002Fget-help.md","Get help",{"type":7,"value":8,"toc":247},"minimark",[9,13,18,51,62,66,103,106,110,128,132,141,187,193,197,204,225,236,240],[10,11,12],"p",{},"You never have to work out the editor alone. Ask the assistant in your own words, and it shows you how. When you need a person, it writes the message for you.",[14,15,17],"h2",{"id":16},"ask-the-assistant","Ask the assistant",[19,20,21,33,48],"ol",{},[22,23,24,25,29,30,32],"li",{},"Click ",[26,27,28],"strong",{},"Help"," at the top of the editor. On your dashboard, click the ",[26,31,28],{}," button in the bottom corner.",[22,34,35,36,39,40,43,44,47],{},"Type your question in ",[26,37,38],{},"Ask a question…"," the way you'd ask a friend, like \"How do I put up our holiday hours?\", and press ",[26,41,42],{},"Enter",". You can also click one of the example questions, like ",[26,45,46],{},"Add our holiday hours",".",[22,49,50],{},"Read the answer. It gives you the steps with the names of the buttons to click.",[10,52,53,54,57,58,61],{},"The assistant knows which page and section you have open, so you can ask about \"this section\" or \"this page\". On a phone, the help panel covers the screen; close it with the ",[26,55,56],{},"×"," to get back to editing. The ",[26,59,60],{},"Help center"," link at the bottom of the panel opens this help center.",[14,63,65],{"id":64},"what-an-answer-can-show-you","What an answer can show you",[67,68,69,75,88,94],"ul",{},[22,70,71,74],{},[26,72,73],{},"The steps",", using the same names you see on screen.",[22,76,77,80,81,83,84,87],{},[26,78,79],{},"A guide"," from this help center, marked ",[26,82,60],{},". Click ",[26,85,86],{},"Read the guide"," to open it in a new tab.",[22,89,90,93],{},[26,91,92],{},"A video"," showing the task, with captions. Click play.",[22,95,96,99,100,47],{},[26,97,98],{},"A button"," that opens the right screen, like ",[26,101,102],{},"Open Business info",[10,104,105],{},"If something isn't working, it can look at your site first: whether your last publish worked, your domain's status, your form messages, your plan and your credits. It only looks; it never changes anything.",[14,107,109],{"id":108},"did-it-help","Did it help?",[10,111,112,113,116,117,120,121,124,125,127],{},"Under the latest answer, ",[26,114,115],{},"Did this help?"," has two buttons: click ",[26,118,119],{},"Yes"," or ",[26,122,123],{},"No",". If you click ",[26,126,123],{},", the assistant takes a more careful look and tries again. If it still can't help, it offers to write to our team for you.",[14,129,131],{"id":130},"write-to-our-team","Write to our team",[10,133,134,135,140],{},"Some things need a person: billing and refunds, canceling, or something that's broken on our side. For those, the assistant drafts a message to our team. Domain and email settings are different: we can't change them for you, but ",[136,137,139],"a",{"href":138},"\u002Fhelp\u002Fconnect-your-domain","Connect your domain"," has the steps. For anything else that needs a person:",[19,142,143,182],{},[22,144,145,146,149,150,153,154,157,158,157,161,157,164,157,167,120,170,173,174,177,178,181],{},"Check the ",[26,147,148],{},"Message to our team"," card: ",[26,151,152],{},"About"," (one of ",[26,155,156],{},"Billing",", ",[26,159,160],{},"Domain or email",[26,162,163],{},"Canceling",[26,165,166],{},"Something isn't working",[26,168,169],{},"How do I…",[26,171,172],{},"Something else","), ",[26,175,176],{},"Subject"," and ",[26,179,180],{},"Message",". Change anything you like.",[22,183,24,184,47],{},[26,185,186],{},"Send to our team",[10,188,189,190,192],{},"A person answers by email within 2 business days. It's free. You can also click ",[26,191,131],{}," at the bottom of the help panel any time and write the message yourself.",[14,194,196],{"id":195},"ask-for-something-your-site-cant-do-yet","Ask for something your site can't do yet",[10,198,199,200,203],{},"If you ask for something no section or setting does, like a price calculator or another company's widget, the assistant says so and words the request for you in an ",[26,201,202],{},"Ask for it"," card.",[19,205,206,213,219],{},[22,207,208,209,212],{},"Check the request under ",[26,210,211],{},"What you'd ask for",", and change it if you like.",[22,214,24,215,218],{},[26,216,217],{},"Get a price in AI changes",". The request is filled in for you.",[22,220,24,221,224],{},[26,222,223],{},"Ask",". AI may ask a question or two first, then you see what it costs before anything is made, and you pay nothing if it fails or you discard it.",[10,226,227,228,231,232,47],{},"If AI can't do it, the change offers ",[26,229,230],{},"Have us do it",": a person does it for a fixed price from $25 to $100. See ",[136,233,235],{"href":234},"\u002Fhelp\u002Fai-changes","AI changes",[14,237,239],{"id":238},"is-it-free","Is it free?",[10,241,242,243,246],{},"Asking the assistant is free, and so is writing to our team. There's a daily limit, which few people reach: after 100 questions in a day, try again tomorrow; after 10 messages to our team, email ",[244,245],"support-email",{},". You only pay for changes you approve: AI changes, and work done by a person, always priced before anything starts.",{"title":248,"searchDepth":249,"depth":249,"links":250},"",2,[251,252,253,254,255,256],{"id":16,"depth":249,"text":17},{"id":64,"depth":249,"text":65},{"id":108,"depth":249,"text":109},{"id":130,"depth":249,"text":131},{"id":195,"depth":249,"text":196},{"id":238,"depth":249,"text":239},"Getting started","Ask the assistant how to do anything, write to our team when you need a person, and ask for what your site can't do yet.","md",{},true,12,"\u002Fhelp\u002Fget-help","account",{"title":5,"description":258},"help\u002Fget-help",null,"R7ucbNdu4ZnS2vc3gQO-XP09eZRYF7Gy--VqE4mbO18",[270,273,276,279,282,285,288,291],{"path":271,"title":272},"\u002Fhelp\u002Fplans-and-billing","Plans, billing and credits",{"path":274,"title":275},"\u002Fhelp\u002Fteam-and-access","Your team and who has access",{"path":277,"title":278},"\u002Fhelp\u002Fconnect-google","Connect Gmail and Google Drive",{"path":280,"title":281},"\u002Fhelp\u002Fwebhooks","Send new messages, bookings and orders to your own tools",{"path":283,"title":284},"\u002Fhelp\u002Fbusiness-plan","The Business plan",{"path":286,"title":287},"\u002Fhelp\u002Fmove-a-business","Move a business to another account",{"path":289,"title":290},"\u002Fhelp\u002Fadd-ons","Add-ons",{"path":292,"title":293},"\u002Fhelp\u002Fleaving-us","Taking your site with you",1793984125410]