[{"data":1,"prerenderedAt":549},["ShallowReactive",2],{"help-\u002Fhelp\u002Fforms-and-inbox":3,"help-related-\u002Fhelp\u002Fforms-and-inbox":487},{"id":4,"title":5,"body":6,"category":475,"description":476,"extension":477,"meta":478,"navigation":479,"order":480,"path":481,"product":482,"seo":483,"stem":484,"updated":485,"__hash__":486},"help\u002Fhelp\u002Fforms-and-inbox.md","Forms and your inbox",{"type":7,"value":8,"toc":461},"minimark",[9,22,27,83,86,90,93,143,148,152,241,245,248,273,279,283,289,296,306,316,320,334,394,398,401,425,428,432,438,441,454,458],[10,11,12,13,17,18,21],"p",{},"A ",[14,15,16],"strong",{},"Form"," section lets visitors send you a message, like a question or a quote request, with photos if you like. Every message is saved in your ",[14,19,20],{},"Inbox"," and emailed to you, so nothing gets lost in a spam filter. The inbox is included in every plan.",[23,24,26],"h2",{"id":25},"add-a-form","Add a form",[28,29,30,42,55,58,68,75],"ol",{},[31,32,33,34,37,38,41],"li",{},"Open ",[14,35,36],{},"Pages"," and choose a page, often ",[14,39,40],{},"Contact",".",[31,43,44,45,48,49,52,53,41],{},"On the ",[14,46,47],{},"Content"," tab, click ",[14,50,51],{},"Add a section"," and pick ",[14,54,16],{},[31,56,57],{},"Optional: start from a ready-made form (see below).",[31,59,60,61,64,65,41],{},"Fill in the ",[14,62,63],{},"Heading"," and ",[14,66,67],{},"Intro",[31,69,70,71,74],{},"Give it a ",[14,72,73],{},"Form name",", like \"Quote request\". It labels these messages in your inbox, so you can tell your forms apart.",[31,76,77,78,41],{},"Publish. See ",[79,80,82],"a",{"href":81},"\u002Fhelp\u002Fpublish-checks","Publish your changes",[10,84,85],{},"There's nothing else to connect. The form sends messages to us, and we send them on to you.",[23,87,89],{"id":88},"start-from-a-ready-made-form","Start from a ready-made form",[10,91,92],{},"Ready-made forms ask what businesses usually need for each kind of request.",[28,94,95,101,133,140],{},[31,96,97,98,100],{},"Open the ",[14,99,16],{}," section.",[31,102,103,104,107,108,52,111,113,114,113,117,113,120,113,123,113,126,129,130,41],{},"Under ",[14,105,106],{},"Start from",", open ",[14,109,110],{},"Choose a ready-made form…",[14,112,40],{},", ",[14,115,116],{},"Quote request",[14,118,119],{},"Appointment request",[14,121,122],{},"New client",[14,124,125],{},"Request a call",[14,127,128],{},"Catering or event inquiry"," or ",[14,131,132],{},"Job application",[31,134,135,136,139],{},"Click ",[14,137,138],{},"OK"," when asked. The form's questions and wording are replaced with the ready-made ones.",[31,141,142],{},"Change anything you like, then publish.",[10,144,12,145,147],{},[14,146,116],{},", for example, asks for a phone number, the project address and when they'd like to start, and lets people attach photos.",[23,149,151],{"id":150},"ask-what-you-need","Ask what you need",[153,154,155,161,171,211,217,223,229,235],"ul",{},[31,156,157,160],{},[14,158,159],{},"Ask for phone number"," adds a phone box.",[31,162,163,166,167,170],{},[14,164,165],{},"Ask what they need help with"," adds a menu of up to 10 ",[14,168,169],{},"Topic choices"," you write, like \"Patios\" or \"Lawn care\".",[31,172,173,176,177,180,181,113,184,113,187,113,190,113,193,129,196,199,200,203,204,206,207,210],{},[14,174,175],{},"More questions"," adds up to 8 of your own questions, like a project address, a start date or a budget. Pick an ",[14,178,179],{},"Answer type"," for each one (",[14,182,183],{},"Short",[14,185,186],{},"Long",[14,188,189],{},"Number",[14,191,192],{},"Date",[14,194,195],{},"Choice",[14,197,198],{},"Yes\u002FNo","), and turn on ",[14,201,202],{},"Required"," for the ones people must answer. For ",[14,205,195],{},", type the ",[14,208,209],{},"Choices"," separated by commas.",[31,212,213,216],{},[14,214,215],{},"Label for the message box"," is the label over the big box for their message, like \"Tell us about your project\".",[31,218,219,222],{},[14,220,221],{},"Let people attach photos"," allows up to 5 photos, 10 MB each. Large phone photos are made smaller before they're sent, so they arrive quickly.",[31,224,225,228],{},[14,226,227],{},"Consent checkbox",": see the next part.",[31,230,231,234],{},[14,232,233],{},"Button text"," is what the send button says.",[31,236,237,240],{},[14,238,239],{},"Thank-you message"," is what visitors see after they send.",[23,242,244],{"id":243},"add-a-consent-checkbox","Add a consent checkbox",[10,246,247],{},"A consent checkbox is a box visitors must tick before they can send, like \"I agree to be contacted about my request.\"",[28,249,250,257,270],{},[31,251,97,252,254,255,41],{},[14,253,16],{}," section and find ",[14,256,227],{},[31,258,103,259,262,263,129,266,269],{},[14,260,261],{},"Use wording for:",", click ",[14,264,265],{},"Contact about my request",[14,267,268],{},"Text messages",", or type your own wording.",[31,271,272],{},"Publish.",[10,274,275,276,278],{},"If you'll text people, use ",[14,277,268],{},". Phone carriers require wording that says how to stop texts, and a publish check warns you if it's missing or if the form doesn't ask for a phone number. Leave the box empty for no checkbox.",[23,280,282],{"id":281},"answer-messages-by-email","Answer messages by email",[10,284,285,286,288],{},"After sending, visitors see your ",[14,287,239],{},". We don't email them a copy, so put anything they need to know (like when you'll answer) in that message.",[10,290,291,292,295],{},"You get an email for each new message, at the address you sign in with (every owner of the account gets one). It isn't sent to the email address shown on your site. Click ",[14,293,294],{},"Reply"," in your email program to answer the person directly. The email also has links to any photos.",[10,297,298,299,301,302,41],{},"You can also answer from your ",[14,300,20],{},", which keeps your replies with the message. See ",[79,303,305],{"href":304},"\u002Fhelp\u002Ffollow-up-leads","Follow up on leads",[10,307,308,309,311,312,315],{},"Not getting the emails? Check your spam or junk folder, and look in your ",[14,310,20],{},": every message is saved there even when an email doesn't arrive. Messages marked as spam aren't emailed at all, so check the ",[14,313,314],{},"Spam"," folder too.",[23,317,319],{"id":318},"read-your-messages","Read your messages",[10,321,322,323,325,326,113,328,64,331,333],{},"To see every message in one place, click ",[14,324,20],{}," in the left menu of the editor. The number next to it shows unread messages, and new ones have a dot. ",[14,327,20],{},[14,329,330],{},"Done",[14,332,314],{}," at the top switch folders, each with how many it holds.",[28,335,336,339,358,375,388],{},[31,337,338],{},"Click a message to open it. You'll see their answers, their message and their photos. Click a photo to see it full size.",[31,340,341,342,345,346,349,350,353,354,357],{},"Type your answer under ",[14,343,344],{},"Reply to",", then click ",[14,347,348],{},"Send reply",". Or click ",[14,351,352],{},"Call",", or ",[14,355,356],{},"Use your email app"," to write from your own email.",[31,359,360,361,364,365,368,369,372,373,41],{},"Set its ",[14,362,363],{},"Stage",", a ",[14,366,367],{},"Note"," or a ",[14,370,371],{},"Follow up on"," date if you're tracking it as a lead. See ",[79,374,305],{"href":304},[31,376,135,377,380,381,383,384,387],{},[14,378,379],{},"Mark as done"," when it's handled. It moves to the ",[14,382,330],{}," folder. ",[14,385,386],{},"Move back to inbox"," brings it back.",[31,389,135,390,393],{},[14,391,392],{},"Back to inbox"," to return to the list.",[23,395,397],{"id":396},"read-messages-in-your-dashboard","Read messages in your dashboard",[10,399,400],{},"The same messages are in your dashboard, without opening the editor:",[28,402,403,415,422],{},[31,404,405,406,408,409,411,412,41],{},"Sign in and click ",[14,407,20],{}," in the left menu, or the ",[14,410,20],{}," button on your site's card on ",[14,413,414],{},"Sites",[31,416,417,418,421],{},"If you have more than one site, pick one from the menu at the top, or choose ",[14,419,420],{},"All sites"," to see them together.",[31,423,424],{},"Open, answer and mark messages the same way as in the editor.",[10,426,427],{},"The dashboard shows your newest 2,000 messages.",[23,429,431],{"id":430},"download-your-messages","Download your messages",[10,433,135,434,437],{},[14,435,436],{},"Download (CSV)"," above the list, in the editor's inbox or your dashboard's. It saves the messages in the folder you're looking at as a spreadsheet file that opens in Excel, Numbers or Google Sheets. Each message is a row, with a column for each of your questions, links to any photos, and its stage, note and follow-up date at the end. It's a handy way to keep a list of leads or bring them into another program.",[23,439,314],{"id":440},"spam",[10,442,443,444,446,447,450,451,41],{},"Forms have built-in spam protection, so most junk never reaches you. Messages that look like spam (for example, ones stuffed with web links) go to the ",[14,445,314],{}," folder and aren't emailed to you. If a real message ends up there, open it and click ",[14,448,449],{},"Not spam",". If spam gets through, open it and click ",[14,452,453],{},"This is spam",[23,455,457],{"id":456},"messages-from-your-spanish-pages","Messages from your Spanish pages",[10,459,460],{},"If your site is also shown in Spanish, messages from the Spanish pages arrive with your questions and choices in English, so they read the same as the rest. The visitor's own message is as they wrote it, and it's marked as sent from your Spanish pages.",{"title":462,"searchDepth":463,"depth":463,"links":464},"",2,[465,466,467,468,469,470,471,472,473,474],{"id":25,"depth":463,"text":26},{"id":88,"depth":463,"text":89},{"id":150,"depth":463,"text":151},{"id":243,"depth":463,"text":244},{"id":281,"depth":463,"text":282},{"id":318,"depth":463,"text":319},{"id":396,"depth":463,"text":397},{"id":430,"depth":463,"text":431},{"id":440,"depth":463,"text":314},{"id":456,"depth":463,"text":457},"Editing your site","Let visitors send you messages and photos, and read and answer every message in your inbox.","md",{},true,65,"\u002Fhelp\u002Fforms-and-inbox","business",{"title":5,"description":476},"help\u002Fforms-and-inbox",null,"EzlPVLKHum2SGqw41i4uDd1mB1vF9s0-BbvRsu6dkNY",[488,489,492,495,498,501,504,507,510,513,516,519,522,525,528,531,534,537,540,543,546],{"path":304,"title":305},{"path":490,"title":491},"\u002Fhelp\u002Fimport-a-form","Bring in a form you already use",{"path":493,"title":494},"\u002Fhelp\u002Fcustomers","Customers",{"path":496,"title":497},"\u002Fhelp\u002Fcontacts-list","Your email list",{"path":499,"title":500},"\u002Fhelp\u002Fsend-a-newsletter","Send a newsletter",{"path":502,"title":503},"\u002Fhelp\u002Fask-for-reviews","Ask customers for reviews",{"path":505,"title":506},"\u002Fhelp\u002Frequest-a-payment","Request a payment or send an invoice",{"path":508,"title":509},"\u002Fhelp\u002Fsigned-forms-and-waivers","Signed forms and waivers",{"path":511,"title":512},"\u002Fhelp\u002Fclass-packs","Class packs",{"path":514,"title":515},"\u002Fhelp\u002Fmemberships","Memberships",{"path":517,"title":518},"\u002Fhelp\u002Fask-us-chat","Ask us chat",{"path":520,"title":521},"\u002Fhelp\u002Fbookings","Take bookings on your site",{"path":523,"title":524},"\u002Fhelp\u002Fcheck-in","Check people in with a QR code",{"path":526,"title":527},"\u002Fhelp\u002Fgift-cards-and-coupons","Gift cards and coupons with a QR code",{"path":529,"title":530},"\u002Fhelp\u002Fto-dos","Keep your team's to-dos in one list",{"path":532,"title":533},"\u002Fhelp\u002Fbusiness-without-a-website","Take bookings without a website",{"path":535,"title":536},"\u002Fhelp\u002Freservations","Take restaurant reservations on your site",{"path":538,"title":539},"\u002Fhelp\u002Fbooking-calendar","Connect your calendar to bookings",{"path":541,"title":542},"\u002Fhelp\u002Ftake-payments","Take payments with payment links",{"path":544,"title":545},"\u002Fhelp\u002Fconnect-stripe","Turn on the online store and connect Stripe",{"path":547,"title":548},"\u002Fhelp\u002Fnewsletter-signup","Add a newsletter signup",1794015235834]